We attach great importance to transparency and openness when processing your personal data. For this reason, we have a data protection declaration that ensures the protection and legal processing of your personal data.

This privacy policy covers both past and future personal data. If you agree to the privacy policy, we will process past and future personal data in accordance with this privacy policy.

Processing of personal data means any handling of your personal data. This includes:

• The collection
• Storage
• Administration
• Use
• Deletion of your personal data

We collect personal data to tailor our product range to customer requirements and to simplify processes such as purchasing or bookings.

Who is responsible for your personal data?

The company Cariba Swim is responsible for the personal data of data subjects in accordance with applicable data protection law.

Where is personal data stored?

The personal information we collect from our customers is stored in Cariba Swim’s database.

How long do we keep data?

We will retain your personal data for as long as we deem necessary or appropriate to comply with applicable laws or for as long as it is necessary for the purposes for which it was collected. We will delete your personal data as soon as it is no longer required and in any event after the expiry of the maximum retention period required by law.

Who has access to your data?

Personal data can only be shared within Cariba Swim.

Who is the owner of the data collection?

We are legally obliged to inform you of the owner of the data collection regarding your personal data. The owner of the data collection is Cariba Swim in Aadorf.

What personal data do we collect?

Personal data:

• First and last name
• Birthday and age
• Gender
• residential address
• Shopping habits
• Information on purchasing power
• Customer and purchasing preferences
• Delivery address
• Billing address
• Credit card and account information
• Language preferences
• Telephone number(s)
• Email address(es)
• Identification numbers of your technical devices
• Consent to receive advertising
• Online customer account information (including opening date, user name, profile pictures)
• Memberships within our business area;
• Customer activity data:
• Contract data (including contract date, contract type, contract content; contracting party; contract term; contract value; claims asserted under the contract)
• Purchase information (including purchase date; purchase time; type, quantity and value of goods and services purchased; shopping cart; abandoned shopping cart; payment method used; payment location; purchase history)
• Customer service information (including returns of goods, complaints, warranty cases, delivery information);
• Session data relating to visits to our websites, apps for mobile devices or offers on internet platforms, multimedia portals or social networks (including duration and frequency of visits, language and country preferences, information about browser and computer operating system, internet protocol addresses, search terms and search results; ratings submitted)
• location-based data when using mobile devices

What rights do data subjects have?

Right of access: Data subjects have the right to request information about their data stored by us at any time. Data subjects can contact Cariba Swim to receive their personal data by email.

Right to erasure: Data subjects have the right to have their personal data processed by Cariba Swim erased at any time, except in the following cases:

• ongoing case with customer service;
• open order that has not yet been delivered or has only been partially delivered;
• open invoice with Cariba Swim, regardless of the payment method;
• Abuse or suspected abuse of our services in the last four years;
• Sale of the debts of the person concerned to a third party within the last three years (in the case of deceased customers within one year);
• rejected credit application within the last three months;
• if there is an obligation to keep records in connection with a purchase and personal data must be stored.

How can the person concerned assert his or her rights?

We take data protection very seriously and therefore have dedicated customer service staff who handle customer inquiries regarding your rights listed above. They can be contacted at any time at info@caribaswim.ch

updating our privacy policy

Occasionally we need to update our privacy policy. The latest version of the privacy policy is always available on our website. We will inform our customers about any significant changes to the privacy policy, for example the purpose for which personal data is used, the person responsible for data processing or their rights.

Version 1.0 - 01/2024